This package is designed for VOIP Service providers. PC Helpline supports VOIP subscribers for their issues.

Whether you are an enterprise level organization looking for hosted PBX as well as employee field support, an ISP looking for first line end user support of your resold service or a VOIP provider looking to outsource your first line support we are able to provide 24x7x365 services at highly competitive rates.

You can outsource as little or as much of your support to PC Helpline as you choose. Our philosophy of providing the highest quality user experience will ensure that your customers’ satisfaction and retention rates remain at the desired levels.

Subscribers are on the look out for better deals. We at PC Helpline believe that we can help you to retain your subscribers by strengthening your customer relations through value added support.

In today’s competitive marketplace all businesses need to leverage their resources to concentrate on maximum ROI, yet maintain excellent service levels with a focus on customer satisfaction. PC Helpline has the experience, the facilities and the knowledge to ensure that your clients receive a seamless support experience, with high resolution rates and friendly, knowledgeable staff who are committed to providing a quality of service that reflects your own desire to be a world class provider.

We offer:

• Branded VOIP support to our clients at no extra charge
• Call handling and incident tracking
• Configuration support
• Call escalations
• Monthly activities reports
• Real time web-based access to all support activities