This
package is designed for Internet Service providers. PC Helpline
supports ISP subscribers for their "ISP type"
issues.
Whether
your ISP is seeking to expand its service offerings, extend
services to new markets, or simply grow your ISP profiles,
PC Helpline is a great place to start.
We
can help ISP companies in more ways than one. With our backing
you can easily penetrate into new markets without having
to spend a fortune on putting in place an infrastructure
from scratch. You can outsource as little or as much of
your support to PC Helpline as you choose.
As
we all know customer retention in the ISP market is becoming
increasingly challenging. Subscribers are on the look out
for better deals. We at PC Helpline believe that we can
help you to retain your subscribers by strengthening your
customer relations through value added support.
We
offer:
- Branded support to our clients at no extra charge
- Call handling and incident tracking
- ISP support
- E-mail support
- Call escalations
- Radius password resets
- Monthly activities reports
- Real time web-based access to all support activities
- Round-the-clock remote monitoring of all remote network
devices
Currently, we support over 10 hotel chains with their high
speed internet connections, among them are: Chase, Comfort
Suites. Days Inn, Holiday Inn, Plaza Suites, Super 8, and
Woodfin Suites.
Link to an article
in ISP Planet
in May 2005: "For an ISP new to PC Helpline, the
integration process is straightforward"
For information on our new VOIP
support please click here
For
more information on our services for this as well as "wireless",
"after hours", "overflow", and "weekends"
please fill out our
contact form. A representative will call you to answer
your questions.
