Desktop
Support For Organizations
This
package is ideal for front line support of companies with
a varying number of PCs and peripherals.
We support your users 24/7 whether they are in the office,
at home or on the road.
We will integrate our branded support services with your
IT department. If your organization doesn't have an IT department
we will discuss escalations with someone whom you would
feel comfortable with.
Additional
features:
Escalation
Procedures
Our
“Escalation Procedures” will keep you informed
of calls that need onsite visits, although you can monitor
the status of these calls from anywhere using a web browser.
We escalate to an individual within your company all the
unresolved incidents by e-mail or fax. The details of such
calls including our problem identifications will be sent
to you within a stipulated time from the call being logged
in with us.
Monthly
Activity Reports
We
send you a monthly activity report with details of all the
calls that have been logged with us in a month. This report
will contain useful data that can be used for future IT
Planning.
Advantages
of signing up for this package:
| • |
Unlimited
Round the Clock 24/7/365 Professional Support Service |
| • |
Branded support to our clients at no extra
charge |
| • |
Escalation
Procedures |
| • |
Monthly
Activity Reports. To see a sample report in PDF click
here. |
| • |
Add
or subtract users on a monthly basis |
| • |
Web-based
call tracking system accessible by everyone in the support
chain |
| • |
Access
to our database of PC solutions available only to our
customers |
| • |
Compilation
of "common problems" and solutions for your
organization
|
For
more details on corporate packages please fill out the contact
form. One of our representatives will call back to answer
any questions you may have.
