We
offer four very different contract models to choose from.
We
have been working closely with our clients to develop these
flexible and modular contract models. Most of our contracts
fit into one model, although some have elected two.
The
guiding principles for choosing these models are the price
and how frequently you would be using our services.
We discuss these options with our clients in length to ensure
that they get the best deal. Here is a brief description
of each.
Per
Seat Model
This
model entails the purchase of a set number of users. The
cost is preset and the seat numbers can be modified free
of charge once each month.
Advantages
*
The cost is preset
* Seat numbers can be modified
free of charge once a month
Disadvantages
*
Maximum amount of administrative overhead
* User accounts must be created
for each user prior to support service delivery to that
user.
Per
incident Model
With this model you will pay on a per incident basis. Our
per incident rates will be based upon level of service required
and call volume. Data capturing is readily available, so
that you may track incidents in real time.
Key
points
*Initial
costs are based upon estimated volume
*Per incident rates will be
based upon level of service required and call volume
Per
Time Blocks Model
You
simply purchase monthly blocks of time. Additional blocks
may be purchased at any time during the month, as needed.
Advantages
*
You control the cost
* Unused hours roll-over into
the next month.
Disadvantages
*
Lapse in support if the allotted blocks have been used without
purchasing additional blocks.
For
more information pleas fill out the
contact form. A representative will call you at your
convenience to discuss your support needs and what PC
Helpline can offer.
