outsourcing Services - PC Helpline - CRM Outsourcing and Helpdesk Support

PC Helpline provides Helpdesk services to a wide variety of clients of all sizes with vastly different needs in North America and Europe.

We work closely with each client on an ongoing basis to customize our
support services to meet their IT objectives.

Today, Outsourcing has become a strategic tool, influencing corporate growth and boosting financial stability.

If you feel that the time and effort spent on the running of your IT infrastructure is detracting you from the core business of your company, then you can benefit from Outsourcing some, or all of these functions to us in a way that suits your business needs best.

We will report to you on a regular basis, specified by you, with a breakdown of calls received, problem areas, recommendations, project progress, network/hardware performance and any other areas of your IT business that you wish to be included.

This is a summary of What we offer you when you outsource your Helpdesk to PC Helpline?

* Round-the-clock unlimited phone support on toll free lines (North America only)
* Round-the-clock unlimited online support (anywhere in the world)
* Remote Diagnostics & fixes with Net Support manager or XP's Remote Assistance
* Web-based call tracking system accessible by everyone in the support chain
* Monthly Activity Reports of all incidents logged and their resolutions
* Escalation Procedures (to your IT department or to our partners in your area)
* On site support & integration mostly through our partners
* Cost effective cover for all your IT requirements
* Guaranteed response times
* Technical Account Managers
* Dedicated Customer Service Team
* Service levels can be tailor made to meet your business requirements

PC Helpline Online Support

* Interested in Live Online Support from your Web Browser ?
* Solve your computer problems without making a single phone call ?
* Real-time support with minimum disruption ?

To use this service, simply click on the logo on the left, type in your name and PC Helpline ID number and a chat session can then be initialized. If no operators are immediately available, you will be able to e-mail us so that we can respond to you as soon as a support technician is available.(If you want to test the service, click on the logo on the left and and chat with an operator).

If you would like to discuss innovative ways to deliver your IT needs in a professional way, please fill out our contact form. Our sales team will get back to you at your convenient time

For more information on our ISP Support package click here

For more information on our Desktop Support package click here

For more information on our Server Side Support package click here

For more information on our Call Center Management Support package click here

For more information on Proprietary Software Support package click here

For more information on our Contract Models click here