TITLE: Level 1 Help Desk Technician – Web Hosting

RESPONSIBILITIES:
First line technical support for Windows and Unix based website owners.

• Respond to incidents from email, web chat or phone inquiries.
• Determine and document problems and incidents.
• Handle site setup, domain, DNS, account and email issues.
• Provide pre-sales support and new account sign up support

This is an entry level position where exceptional employees can find numerous opportunities for career advancement within a high-growth company.

Qualifications:
Grade 12 diploma. A demonstrated understanding of FTP, SSH, Email, Unix and Windows Operating systems, DNS, SSL, scripting and HTML acquired through a minimum of 2 years relevant technical experience. Preference given to applicants with previous help desk experience.

Technical Skills/Knowledge:
• Exceptional customer service, telephone and incident documentation skills
• Strong oral and written communication skills
• Ability to function independently in a fast-paced environment
• Excellent technical judgment and problem solving skills

Salary:
Hourly, commensurate with qualifications and experience. 40 hours per week, permanent, full-time. Candidates must be prepared to work flexible schedules including days, evenings, nights, weekends, holidays and occasional; overtime or remotely from home.

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PC Helpline offers a very competitive compensation package. If you feel that you meet our profile and you’re excited about the opportunity, please email your resume along with salary history to PC Helpline at hr@pchelpline.com . No phone calls please.