Customer Relations Management

PC Helpline Call Center Services specializes in providing integrated outsourced Customer Relationship Management (CRM) solutions to a wide range of companies throughout North America with live customer service representatives.

We have combined advanced technology and vast experience in call center management to meet our clients IT outsourcing needs.

We understand that "transparency", "flexibility" and "expandability" should be in the heart of our working models. To meet these criteria, we utilize the Internet as the backbone of our call tracking systems with Windows 2000 advanced servers and SQL 2000 database architecture.

Our approach is to deliver a fully integrated, secure, and customized solution that is accessible 24 hours a day from anywhere in the world.

Our CRM solution offerings include:

* Advice on all aspects of call center management
* Integration of your business model with our web-based call tracking system
* Testing & re-testing the system on pilot projects
* System implementations
* Staff training
* Remote support
* Remote administration

In addition, we offer integrated and seamless front line support services to your end users with the following characteristics:

* 24/7 phone & online support
* Unlimited usage
* Toll-free calls
* Remote diagnostics
* Escalation & Activity reports

PC Helpline's goal is to build relationships and retain business clients. We minimize risks up front by working closely with our clients to ensure proper Service Level Agreements (SLAs) are set. We then follow these measures with constant and open communications to maintain a clear picture of how effective our service deliveries are.

We believe that tangible benefits of outsourcing to PC Helpline could be one or more of the following, defined and expected from the start of our service agreements.

* Reducing operating costs
* Improving operations
* Enhanced service offerings or restructuring
* Outsourcing being the strategy

We feel that our deep belief in customer service in its truest sense, our use of current technologies, and our commitment to work hand in hand with our clients to develop and deliver quality service separates PC Helpline from many other outsourcing companies.

Our mission is to assist our partners to regain a more in-depth focus on their core business objectives.

To find out more about our Call Center Management Services please e-mail us or fill out our contact form and a representative will call you to answer any questions you may have.